FAQs

Below are answers to common questions about shopping with Fontheaddesign. If you need further help, please contact support@fontheaddesign.com. Our team is available from 8:00 AM – 7:00 PM (EST), Monday – Saturday.

Orders

How do I know my order was placed successfully?

After checkout, a confirmation email is typically sent to the address provided. If you cannot find it, please check your spam or junk folder. If you still need assistance, contact our support team.

Can I modify or cancel my order?

Because orders may enter preparation quickly, changes or cancellations are time-sensitive. Contact us as soon as possible and we will review what options may still be available based on the order status.

Why might my order be canceled?

In certain situations, orders may be adjusted or canceled due to payment authorization issues, stock concerns, or verification requirements. If this happens, we generally attempt to notify you using the contact details provided.

Shipping

Which carriers do you use?

Shipments are commonly handled by USPS, UPS, or FedEx depending on the destination and logistics conditions.

How long will delivery take?

Orders usually require handling time before dispatch, followed by carrier transit. Estimated timeframes are provided in our Shipping Policy, though actual arrival dates can vary due to external factors.

How much is shipping?

We currently apply a flat shipping fee of $6.99 per order unless otherwise stated at checkout.

Will I receive tracking information?

Tracking details are normally sent once the carrier accepts the shipment. Updates depend on the scanning practices of the delivery provider.

What if I entered the wrong address?

Please notify us immediately. We may be able to help before the package is released. After shipment, changes are often no longer possible.

Returns & Refunds

What is your return window?

We offer an extended return period of up to 80 days from delivery. Eligibility details are outlined in the Return & Refund Policy.

Are there return fees?

Approved returns are handled without restocking or processing fees.

How long do refunds take?

Once a return is approved, refunds are generally processed within approximately 8 days. Final posting times may vary depending on your financial provider.

Where will my refund be sent?

Refunds are usually issued back to the original payment method whenever possible.

Products & Sizing

How do I choose the right size?

Size guides are provided on product pages to help you select the most suitable fit. Because preferences vary, reviewing measurements carefully before purchase is recommended.

Will colors look exactly like the photos?

Slight variations may occur due to lighting, photography, and screen settings. While we strive for accuracy, differences can happen.

Are items always in stock?

Availability may change without notice. In rare cases, an item might become unavailable after an order is placed, and we may contact you regarding alternatives.