Refund & Return Policy

At Bookdar, we want to make sure our customers feel confident and comfortable when purchasing apparel from our store. This policy outlines how we handle return requests, the process for sending items back, and how refunds are processed.

Since each return situation may vary, the outcome may depend on factors like product condition, timing, and verification steps. The guidelines provided below serve as a practical reference, but please note that specific cases may have different resolutions.

For any inquiries, don't hesitate to reach out to us at support@bookdar.com. Our team is available from 8:00 AM to 7:00 PM (EST), Monday to Saturday.

Return Window

Customers can request a return within 80 days from the date the shipment is marked as delivered.

Though requests submitted after this period may still be considered, options may be more limited based on the specific circumstances.

Starting the return process early helps us handle your request more efficiently.

No-Fee Returns

We take pride in offering a no-fee return policy. Generally, we do not charge restocking or processing fees for returns.

In some cases, we may provide specific instructions or documentation to ensure that the item reaches the correct return facility. Adhering to these instructions helps avoid delays or issues with the return process.

Please note that any additional fees imposed by third parties, such as duties or local handling charges, are outside our control.

Condition of Items

We expect returned items to be in appropriate condition for review. Whenever possible, items should be returned unworn, unwashed, and with all original components intact.

This helps us verify the request and determine the best course of action.

If an item has been used or altered, we may still review the return request, but the available options or resolutions may differ.

How to Start a Return

To initiate a return, please email support@bookdar.com with the following details:

Your order number
The item(s) you wish to return
A brief explanation of the reason for the return
Photos of any damage or defects (if applicable)

Providing these details allows us to respond quickly and suggest the most appropriate next steps.

Please wait for confirmation or instructions before returning the item, as certain products may need to be directed to different facilities.

Refund Processing Time

Once a return is received and reviewed, approved refunds are typically initiated within approximately 8 days.

However, please note that your financial institution or payment provider may require additional time to post the credit to your account. The processing time may also vary during peak periods.

Processing Timeline:

Step	Typical Timeframe	Notes
Return Arrival & Inspection	Varies	Confirmation that the item matches the return request.
Refund Initiation	About 8 days	Refund will be processed to the original payment method.
Bank or Provider Posting	Additional time may apply	Refund posting is handled by the financial institution.

Original Payment Method

Refunds are typically processed to the payment method used at checkout. If that payment method is no longer available, our team will explore alternative solutions.

Damaged, Defective, or Incorrect Items

If your order arrives damaged or does not match your original purchase, please notify us promptly with photos. Early communication helps us coordinate with our production and shipping partners to determine the appropriate remedy.

Exchanges

Due to our inventory system, we may not always be able to process direct exchanges. In many cases, the most efficient solution is a return followed by placing a new order.

Our customer support team can explain the options available based on your specific request.

Late or Missing Refunds

If you believe your refund has not appeared within the expected timeframe, please first check with your payment provider, as there can sometimes be delays in posting the credit.

If the issue persists, please contact us, and we will assist in verifying the status of your transaction.